Post Leaving Certificate (PLC) Courses
Tourism (DTXXX Level 5)

This course is aimed at students who wish to pursue a career in the tourism industry. Tourism is one of the fastest growing industries at present supporting approximately one in twelve jobs in Ireland. It is projected that their will be rapid growth in the International Tourist Industry in the Ireland West region particularly with the growth of Knock Airport.

The remaining credit can be obtained using one or more components from Levels 4, 5 or 6

Note: Learners may submit a maximum of two components from Level 4 and a maximum of one component from Level 6.

Components from Level 4 will have a value of 0.5 while those from Level 6 will have a value of 1 unless otherwise specified.

Customer Service Level 5
Learners who successfully complete this module will:

• understand the role of customer service in organisational effectiveness
• understand the role and responsibilities of a representative of an organisation and work effectively as part of a team
• acquire a range of verbal and non- verbal skills in order to meet customer needs, handle customer complaints and deliver good customer care
• become familiar with consumer protection legislation
• appreciate the rights of all customers regardless of gender, marital status, family status, sexual orientation, religion, age, disability, race or culture

Communications Level 5
Learners who successfully complete this module will:

• develop an awareness of the essential role played by communication in human interaction
• acquire communication skills relevant to vocational and personal development
• understand the communicative principles and practices involved in gathering and relaying information
• acquire the skills and confidence to convey and interpret meaning, in writing, orally and visually
• develop a critical awareness of communications messages and media
• explore the use of modern communication and information technology, and its application in personal and vocational life

Work Experience Level 5
Learners who successfully complete this module will:

• develop critical awareness of the changing nature of work
• set achievable goals for work experience
• utilise learning opportunities presented in the work environment
• apply work skills to consolidate learning in the vocational area
• understand how work is planned and organised at different levels in a specific vocational area
• appreciate the importance of safety and welfare in the workplace
• develop capabilities, both personal and vocational, to successfully meet challenges in the workplace
• review career choices in the light of their own aspirations, experience, abilities and available options
• explore future employment opportunities (including opportunities for self employment, contract work, work in the social economy, etc)

Database Methods Level 5
Learners who successfully complete this module will:

• understand databases and their range of applications
• use databases for a range of applications
• create databases from design specification(s)
• utilise a wide range of database functions in order to manipulate, interrogate and output information
• create a database according to a given brief, under time constraint
• demonstrate personal initiative and resourcefulness in responding to database assignments

Marketing Practice Level 5
Learners who successfully complete this module will:

• be familiar with the principles and practices of marketing
• be able to work effectively as a marketing assistant
• understand the functions of a marketing department
• understand the role of marketing in everyday life

Word Processing Level 5
Learners who successfully complete this module will:

• acquire a thorough working knowledge of a word processing package
• be familiar with an operating system
• develop the skills of personal initiative and resourcefulness
• develop good work practices in relation to the use of the computer, printer and materials
• acquire the skills necessary to produce attractive documents to mailable standard

Reception Level 5
Learners who successfully complete this module will:

• appreciate the professional skills required by a receptionist to operate in a front line position
• appreciate the importance of the layout and maintenance of a reception area
• understand and implement the procedures involved in the operation of an efficient front office area
• understand the different systems and equipment in operation within a reception area
• demonstrate a professional attitude to colleagues and clients
• appreciate the importance of confidentiality in all business communication and transactions

Sports and Recreation Studies Level 5
Learners who successfully complete this module will:

• understand the historical development of sport and recreation and contemporary issues and trends
• be familiar with the organisational structures of sport and recreation in Ireland and the factors that promote an effective leisure industry
• be aware of the benefits of active participation in leisure activities
• understand the role of tourism in the growth of sport and recreation
• be aware of career and professional development opportunities in the leisure industry

Safety and Health at Work Level 5
Learners who successfully complete this module will:

• understand the concepts of safety and health
• recognise the factors that influence health, safety and welfare
• apply the principles and procedures of health and safety to the workplace
• understand the importance of hazard identification and risk assessment
• promote safe working practices and procedures
• be familiar with core legislation in the area of safety, health and welfare